DEMAND RESPONSE
RABA's demand response transportation service provides curb-to-curb transportation for individuals who, because of a disability, are not able to utilize a regularly scheduled fixed route bus service.
Curb-to-curb service means that the vehicle will be at the curb of the pick-up point at a prearranged time. The rider does not have to be standing at the curb, but should be in a location that allows him/her to see the vehicle when it arrives. The rider should be able to travel to the vehicle under his/her own power. At that point, the driver will assist the rider into the vehicle.
If the rider does require more assistance, an attendant may ride free. Arrangements can be made on a case-by-case basis for those persons requiring extra assistance.
Who is Eligible for the Service?
Anyone who is permanently or temporarily mobility impaired, generally defined as a person of any age who is functionally unable to use the regularly scheduled fixed route system for one or more of the following reasons:
- Unable to utilize a regular public transit bus. ("Unable" means that performing the function is absolutely impossible or causes severe, continuing pain; it does not mean discomfort or occasional pain.)
- Unable to walk from place of origin or destination to the nearest bus stop.
- Unable to utilize a regular public transit bus to reach a source of life sustaining activities.
Service Area
The service area for the demand response system in a north/south direction is from Shasta Lake City to Anderson and in an east/west direction from Shasta College to the west Redding City Limits. Generally, the service's boundaries extend three-quarters (3/4) of a mile from RABA's fixed route service.
A user who lives outside the service area may be issued an identification card; however, the card is only valid for use within the service area.
Demand Response service area as of 6/3/2009
Use of the System
To use RABA's Demand Response Service a person is required to fill out an application, with a physician's verification, in order to obtain an identification card. The card is to be in the immediate possession of the rider, as the rider may be required to show proof of elgibility to ride.
Demand Response Service is available from 6:30 a.m. to 7:30 p.m. Monday through Friday and on Saturday from 9:30 a.m. to 7:30 p.m.
To use the service, the rider or his/her representative must make a reservation at least 24 hours in advance. Reservations may be made up to 14 days in advance.
A cancellation/no show policy requires that if the rider must cancel his/her trip request, then it should be done 3 hours in advance or the rider may lose their riding privilege.
The demand response service is designed to benefit those persons unable to utilize regular transportation. To maximize use of the service, RABA operates a shared ride program and rides will be grouped whenever possible.
This service does not operate during the following legal holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Fares
RABA's service area is divided into three fare zones. The cost per ride is the base fare when you travel within the same zone.
Punchcards and/or exact cash are used for the service. Punchcards can be obtained at Ticket outlets or by calling 241-BUSS (2877). All checks should be made payable to RABA. There are no refunds or exchanges.
DEMAND RESPONSE FARES |
|
|---|---|
Base Fare |
$3.00 |
Zone Change |
$1.50 |
Application
- Demand Response Application - PDF document
- Physician Varification Form - PDF document
If you would like an application form sent to you, please call (530) 241-BUSS (241-2877); TTY users call: (530) 241-6274 or write:
Redding Area Bus Authority
777 Cypress Avenue
Redding CA 96001
If requesting an application form by mail, please send your name, address, and telephone number.